Episode Transcript
[00:00:00] Speaker A: This is not an exaggeration, but Google is the number one website in the world. It is where people go to search for things when they are looking for something. And so you want to be found by the people looking for the thing that you have. So Google needs to be the heart of your entire marketing strategy, not the heart of your digital marketing strategy. I believe Google needs to be the heart of your strategy. I'm going to convince you of that and show you exactly what to do in today's episode of Restaurant Strategy.
There's an old saying that goes something like this. You'll only find three kinds of people in the world. Those who see, those who will never see, and those who can see when shown. This is Restaurant Strategy, a podcast with answers for anyone who's looking.
Hey, everyone, thanks for tuning in. My name is Chip Close. This is the Restaurant Strategy podcast. Two episodes every week, all meant to help you level up, increase the profitability of your restaurants. I also run a coaching program. It's called the P3 Mastermind. So the free content here, every single week, two episodes. You can certainly consume all this and put this into practice. But if you need help, if you want guidance, if you want to be part of a network that's invested in your success, that wants to help you push, put all of this into place and increase the profitability really quick. It's like jumping to the head of the line. It's like getting the cheat codes. If you want to learn more about the program I run, visit restaurantstrategypodcast.com schedule. Grab some time on the calendar. You'll chat with me or someone from my team. 30 minutes, absolutely free, zero pressure. We bring 10 to 15 new members into the program every single month. Let's just have a conversation and see if you're a good fit again. RestaurantStrategyPodcast.com schedule. You will find that link in the show notes.
Avi, you love to go out to eat. So, as a guest, what's your biggest pet peeve when you're trying to choose a place to eat?
[00:02:06] Speaker B: Yeah, as the father of two children, I can't leave the house for less than $30 an hour. My wife has celiac. So when we're going to make a dining decision, I live and die by that menu. I'm in there researching what's available. What can my wife eat? What can we share? What do I get to eat off of her plate?
And so that menu is just a crucial part of all decision making for me as a consumer. It's why at Marquee. We focus so much on our menus, our menu integration, so that as operators, your menu that lives in your point of sale that you want customers to see is available and up to date everywhere.
[00:02:40] Speaker A: To learn more about Marquee, go to marquee.com, m a r q I I.com to learn more about this and all of the incredible features they have.
Okay, so today we're going to talk about Google. Here are the 10 reasons why an independent restaurant owner like you should care deeply about Google. And not someday, not when I get around to it, not when things slow down, but right now. Because each of these compound compounds on itself. So Here we go. 10 in no particular order except the first one. Because this matters a great deal and this is a mindset shift that I need you to take advantage of. This is going to be super short. It's going to be super straightforward. So hold on to your butts. We're going to go fast. Number one, you have to understand that Google is the new front door. For most guests, Google is the very first interaction they'll have with your restaurant. Meaning before they see your menu, before they meet any one of your servers, before they see your dining room or even check out your Instagram page, they are visiting your Google my business profile. That means Google decides whether you look busy or dead. Google decides whether you're trustworthy or risky. Google decides whether you're relevant or invisible. And guess what? If that front door looks dirty, dusty, people aren't going to knock. They will just keep scrolling.
Number two, the point I really want you to understand, near me searches are pure buying intent. Meaning when somebody searches restaurant near me, they're not researching. They are hungry. They want food now. And Google prioritizes proximity, relevance, and activity. Meaning owners who optimize their profiles win a disproportionate amount of traffic without having to pay for ads. So it's not branding, it's demand capture. If you ignore Google, you're leaving tons of money on the table because people are searching when they are hungry, when they want to go find dinner. Now, number three, reviews are social proof on steroids. Google reviews don't just influence guests, they actually influence Google itself.
Quantity, quality, and recency of those reviews all affect how often you show up in search results. Meaning a restaurant with 1200 reviews and a 4.4 rating will outperform a 4.8 rating with only 73 reviews almost every single time. Because the volume and usually the recency reviews are not vanity metrics. They are a ranking tool that Google takes very, very seriously. Number four Google often decides before your website.
Most guests never even get to click through to your website, meaning they see your photos, your hours, your menu, your review and your busyness directly on Google and they make a decision right there on Google. So if your photos are dark, if they're outdated, or if they're non existent, you've already lost them. Google isn't the gateway to your site, it is the decision engine itself.
Number five Google is the easiest marketing win that you're ignoring. Posting updates, photos and offers on your Google profile takes minutes and almost no one does it consistently. That means that means the bar is low. Active profiles get rewarded with more visibility, therefore more clicks and more calls. It's one of the highest ROI activities available to an independent operator. Precisely because it's boring, it feels unsexy, it's busy work, but because nobody else is doing it, you can win. Those are the first five. The next five in just a minute after a word from another one of our sponsors Create a safer, more efficient kitchen and better protect your bottom line with restaurant technologies. Its total oil management solution helps minimize the dangers that come with traditional oil management, such as oil burns, spills and slip and fall accidents. The end to end automated oil management system delivers filters, monitors and recycles your cooking oil, taking one of the dirtiest jobs out of the kitchen and no upfront cost. Control the kitchen chaos with restaurant technologies and make your kitchen safer while maximizing efficiency. Visit RTI Inc.com can email customer care at RTI Inc.com or call 888-796-4997 to get started.
All of those links will be in the show notes okay. Number six Google answers questions about you whether you like it or not.
Meaning what are your hours? Do you have parking? Is it good for kids? Google will answer these questions with or without your input. If you don't control the narrative, the Internet will just happily guess the answer for you.
Claiming and managing your profile is reputation management. It is a key part of marketing.
Number seven Guess what? Photos matter more than you think. Restaurants with frequent photo uploads dramatically outperform those without. Guests want to see the room, the food, the vibe, the crowd. And Google prioritizes businesses that look alive, meaning a restaurant that visually signals momentum wins over one that looks like it hasn't since 2019.
Even if the restaurant is better, if the food is better, if the product is better, if the other restaurant is making an effort and they feel quote unquote alive, they will outperform every Single time. Number eight, Google is the referee of local competition. When two restaurants are similar, equally good Google decides who gets the guest activity. Reviews, responses and completeness all tilt the algorithm. So you don't have to be the best restaurant in town, but you do have to look like the safest bet. Google rewards clarity, consistency and engagement. All of this is good news, is it stuff you have to do? Yes. But by doing it, you win.
Number nine, Google influences where people drive. Google Maps literally tells people where to go and how to get there. If you're not optimized, you're not just losing clicks, you're losing physical traffic, you're losing those butts in seats, directions, call buttons and hours all drive real world, real time behavior. And in a hyper competitive market, which we are all in, being invisible on maps is the same as not even existing at all.
Finally, number 10, and this is really, really key. Google is a long term asset, not just a hack. If any of this stuff sounds like a hack, it's because it's super simple to do. And if you haven't done it, then you can do it and just hack the system. But it is a long term play, right? Instagram reach disappears, ads stop working when you stop paying. But a strong Google presence compounds over time, meaning reviews, stack, authority grows, visibility increases. The owner who treats Google like infrastructure, not a campaign, builds a defensible advantage that their competitors cannot easily copy. Because you've got legacy, there's a strong foundation under your business. I'm telling you, Google is the beginning, is the heart, the core, the foundation, the most important part of not just your digital marketing strategy but but your marketing strategies. Because there is such insane purchase intent when people are on that platform. That's it. I promised you a short and sweet episode. There you go. All about why Google is so important and how you can use it, how you can leverage it to crush the competition. Appreciate you guys being here. Thank you very much. I will see you next time.
Sam sa.
